At smallthings.in, we strive to deliver your digital products efficiently and securely. Please read the following delivery terms carefully to understand how our process works for software keys, game keys, and eBooks.
1. Instant Digital Delivery
Software Keys, Game Keys, and eBooks: All digital products are delivered instantly via email upon successful payment. Your product key(s) or download link will be sent to the email address provided at checkout.
In rare instances, delivery may take up to 1 hour due to payment verification or technical issues. Should you face any delay, please reach out to our customer support.
2. Email Confirmation
You will receive two emails after your purchase: one with order confirmation and another with your digital product details, including the key(s) or download link.
Ensure the email address you provide is correct and accessible to avoid any delivery issues.
3. Access in My Account
Registered users can also retrieve their product keys and download links by logging into their account under the “My Account” section. This offers an additional way to access your purchases.
4. Activation and Usage Instructions
Each product delivery includes activation or installation instructions to guide you through the setup process. If you have any questions or need assistance, please contact us for support.
5. Non-Refundable Purchases
All sales of digital products (software keys, game keys, and eBooks) are final and non-refundable. Once a product key or download link has been issued, it cannot be returned, refunded, or exchanged.
This is due to the nature of digital keys, which are permanently associated with the purchaser upon activation. Once issued, digital keys are considered used and cannot be re-sold.
6. Problem with the Product Key
In the unlikely event you receive an invalid or non-working product key, you must contact us immediately upon delivery to address the issue.
We will verify the validity of the key and provide a replacement if necessary. We reserve the right to refuse replacement if the key has been used or activated improperly.
7. Customer Support
For any issues related to delivery or product activation, please reach out to our customer support team at support@smallthings.in or. We are here to assist you with any concerns.
